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Booking, payment, transfers, safaris: the short answers.
On the website: enter pickup and destination, choose the vehicle, then leave your details. You get a reference and a tracking link by email. The price shown is the price you pay.
Describe a nearby landmark, such as "near Kimironko church" or "behind the petrol station". The driver can also call you on the number given when booking.
In cash, to the driver, on arrival. The amount is the one shown when you booked.
Yes, from your account or the tracking link in your email, free of charge up to 24 hours before departure. After that, or for an immediate ride, write to us quoting the reference.
On the last Saturday of the month, from 8 to 11 am, traffic all but stops for community work. Plan your trips before or after.
Write to us with the date and time of the ride: we will contact the driver.
On the Airport transfer page: direction, flight, date, vehicle and contact details. You immediately get an email confirmation with your reference.
At the Kigali International Airport terminal exit, with a sign bearing your name. Their name and plate are sent to you the day before.
A sedan takes one cabin bag per person; choose an SUV or a van for checked suitcases.
Pick a trip and send a request. You get a detailed estimate by email straight away, then an adviser confirms availability with the operator within 24 working hours.
No. The request is not binding and no payment is asked at this stage.
No. Prices cover the trip, transfers from Kigali and, where stated, the permit.
For gorillas, several months ahead: permits are limited each day. Each park page shows the recommended lead time.
Visas are available on arrival for all nationalities, and free for 30 days for citizens of the African Union, the Commonwealth and La Francophonie. See travel essentials.